Digitalization

Our digitalization project

While the pandemic certainly forced us to accelerate our adoption of digital tools for external and internal communications (by end of 2021 we had 449 active video conferencing accounts), now as a material topic for our Group we are exploring ways to use these tools comprehensively in various facets of our business including cyber security good practices and Group-wide trainings. Throughout the year, we launched 23 projects in a paperless digital document storage database containing 130.066 documents.

Smart Digital Habits

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Our digitalization strategy will allow us to carefully track and measure product quality and customer satisfaction levels. We currently track customer returns, product specs, and service level at some European plants and plan to extend this data collection at all our ISO 9001 certified plants globally.

Additionally, internal and external working teams have started to design a far-reaching digitalization project aimed at increasing our Group’s adoption of digital processes. A project status report will be published in reporting year 2022 and beyond.